The first point that arrives in picture when you take any service which can be from simple dining out to a long international trip : "How would I be treated?". More than five years ago, I remember when I underwent a summer training of customer dealing, I was taught "Remember! You are the face of the company. You portray the image of the company to the customer. So think of your actions and words." This is so true. Each good and bad experience with the companies around reminds me the same lines. I try to see the same point from the both perspective an employee and a customer.
The rule of the world is very interesting: the customer is an employee somewhere and deals with fellow customers directly or indirectly. This makes the situation very easy to understand. For example, we all know that how the bureaucracy sucks sometimes, but only one person sitting on the other side of the table has the power to turn our experience upside down or otherwise. If that person "treats the people as he wants to be treated" the world of bureaucracy will be much simpler. Unfortunately, this is somewhat related to corruption but I do not want to talk about it at the moment. On the contrary, the inverse is also true that "I am treated very badly and the same will now be reflected in my services!" :) So these are directly related nodes of the chain "the customer and the employee".
I hope to see the chain in proper direction and would end with related lines: "Treat the people around the same way you want to be treated!"
The rule of the world is very interesting: the customer is an employee somewhere and deals with fellow customers directly or indirectly. This makes the situation very easy to understand. For example, we all know that how the bureaucracy sucks sometimes, but only one person sitting on the other side of the table has the power to turn our experience upside down or otherwise. If that person "treats the people as he wants to be treated" the world of bureaucracy will be much simpler. Unfortunately, this is somewhat related to corruption but I do not want to talk about it at the moment. On the contrary, the inverse is also true that "I am treated very badly and the same will now be reflected in my services!" :) So these are directly related nodes of the chain "the customer and the employee".
I hope to see the chain in proper direction and would end with related lines: "Treat the people around the same way you want to be treated!"
